Your Trusted Partner in Garage Door Solutions
At Sandia Garage Door Repair, we Stand Behind Our Work with Confidence and Commitment
The Sandia Garage Door Repair Guarantee
At Sandia Garage Door Repair, we understand that investing in your garage door is a significant decision. Thatβs why we prioritize transparency and trustworthiness in our services. We believe that a warranty is not just a safety net for our customers; itβs a testament to our dedication to quality and customer satisfaction. Our warranties ensure that you can enjoy peace of mind knowing your garage door is in expert hands. We stand by our promise to deliver top-tier service and dependable products in Methuen, MA.
π§ Workmanship Warranty
Our workmanship warranty reflects our unwavering commitment to quality and precision. We cover any installation or repair work performed by our skilled technicians for a period of one year. This warranty gives you the assurance that if any issues arise related to the workmanship, we will address them promptly and at no additional cost. To make a claim, simply contact our customer service team, and we will guide you through the process. Our goal is to ensure that every customer feels completely satisfied with our services, and we are here to make that happen.
π‘οΈ Parts Warranty
When it comes to parts, we believe in offering comprehensive coverage that you can rely on. Our parts warranty varies by type of component, as we partner with reputable manufacturers to ensure the highest quality. For hardware such as springs and cables, we typically offer a five-year warranty, while motors and openers may have warranties extending up to ten years. Additionally, itβs essential to note the distinction between manufacturer warranties and our company warranty, which often encompasses labor costs alongside parts. We encourage our customers to familiarize themselves with the specifics of the parts covered under warranty to ensure they receive the full benefits of their purchase.
β Satisfaction Guarantee
Your satisfaction is at the heart of what we do at Sandia Garage Door Repair. If for any reason you are not completely satisfied with our service, we encourage you to reach out to us. We believe that communication is key, and our team is dedicated to resolving any concerns you may have. Our commitment does not end once the job is done; it continues until you are fully satisfied with your garage door solution. Let us know how we can make it right.
π Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Installation
Our installation services are backed by our workmanship warranty, ensuring a seamless setup of your new garage door.
Garage Door Repair
Repairs performed by our technicians, from spring replacements to opener repairs, are covered under our workmanship warranty.
Component Replacement
Any replaced parts will carry a warranty as per the manufacturerβs guidelines, ensuring reliable performance after installation.
Garage Door Opener Service
Our servicing of garage door openers includes coverage for any faulty installation or repair work for one year.
Weather Stripping Installation
We ensure proper weather stripping installation, which is covered under our workmanship warranty, aiding in insulation and security.
Safety Sensor Installation
Our installation of safety sensors is guaranteed to function properly; if issues arise, we will address them promptly.
How to Make a Warranty Claim
Contact Our Customer Service
Reach out to our customer service team either by phone or email, detailing your warranty concern.
Provide Necessary Information
Have your warranty information, service receipt, and any relevant details ready to expedite the claims process.
Schedule an Inspection
We will arrange for one of our technicians to inspect the issue at your convenience.
Review and Resolve
Upon inspection, we will review the findings and proceed with necessary repairs or replacements under warranty.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Physical Damage: Any damage caused by environmental factors, accidents, or neglect is not covered by our warranty.
- Improper Maintenance: Warranties do not apply if the garage door has not been maintained as per manufacturer guidelines.
- Unauthorized Repairs: Any repairs performed by third-party companies or unlicensed technicians will void any active warranties.
- Acts of God: Natural disasters or extreme weather conditions that cause damage to the garage door are not covered.
Extended Warranty Options
For our customers looking for additional peace of mind, we offer extended warranty options for both parts and labor. Our extended coverage plans can extend the warranty period, ensuring that you are protected for longer against unforeseen issues. Speak with our customer service team to learn more about these valuable upgrades and how they can benefit you in the long run.
Warranty FAQs
What is covered under the workmanship warranty?
Our workmanship warranty covers all installation and repair work performed by our technicians for a period of one year. This includes any issues arising from the installation process.
How long is the parts warranty?
The duration of our parts warranty varies depending on the part type; for example, springs and cables typically have a five-year warranty while openers can extend up to ten years.
What do I do if I'm not satisfied with my service?
If you're unsatisfied, please contact us directly. We are committed to addressing your concerns and will work to resolve any issues to your satisfaction.
Are there any exclusions to the warranty?
Yes, certain conditions such as physical damage, improper maintenance, and unauthorized repairs are not covered. Please refer to our warranty exclusions section for full details.